About us.
We are an enthusiastic team of experts in learning, change and innovation. We help organizations solve business problems through facilitated creative problem-solving, team development services, outcome-driven innovation, and custom training development and delivery.
Meet the Team
Get to know us
Janice Francisco
For over 15 years, Janice Francisco has helped leaders, teams and businesses approach challenges and solve problems more effectively, together. She’s worked with over 500 teams to help them transform how they work with others, adapt to evolving circumstances, and deliver outstanding results.
Carrie Walker-Boyd
Carrie has spent the last 20+ years helping leaders get to the heart of the issue they wish to solve with training and forming a clear path to get there. She has worked on large and small-scale projects, from instructor-led, virtual, e-learning and hybrid solutions to facilitated problem-solving and dedicated group learning workshops.
Who We Are
TouchPoints Learning is a consulting, training, and learning services firm, enabling teams to collaborate, innovate and learn.
We offer a full suite of learning design, development and delivery services as well as a problem-solving framework, practical toolkit and high caliber coaching so that you can unlock your team’s brilliance, thrive through change and achieve outstanding business results.
Our Values
Be Creative
We work to leverage creative potential and seek out innovative solutions with a growth mindset and a heart set on doing the best work possible.
Be Genuine
We inspire authenticity and transparency and value integrity.
Be Resourceful
We guide and decide with a focus on nurturing quality wholehearted relationships and collaborate to find the best possible win-win solutions.
“… guided our leadership team, provided training …”
We had to develop an innovative, global strategy and knew our organization would be stronger by leveraging everyone’s knowledge. We needed to get teams out of silo mentality—and we needed a process, tools, and a way to get multiple teams collaborating. Janice Francisco guided our leadership team, provided training and helped us achieve more than we ever thought possible.
“… team members became well known, respected and highly sought after…”
Janice Francisco masterfully delivered the ThinkUP Innovation Framework and the FourSight thinking process which provided the team with the tools and capabilities needed to rise to the innovation program challenge. Building on this foundation, the innovation team members became well known, respected and highly sought after to help drive the innovation work aimed at solving real business challenges.
“…gave our emerging leaders the confidence and competence they needed…”
Innovation is one of our strategic focus areas, so we want our leaders to be innovative thinkers with the agility and resilience to lead through various circumstances. Janice Francisco and ThinkUP™ gave our emerging leaders the confidence and competence they needed to work through tough challenges, improved collaboration and enabled them to lead and model innovative behaviours.
“… our IT Directors learned to collaborate across functions…”
Significant changes to how we were structured and delivered IT services resulted in our needing help to satisfy client needs with solid business solutions. Janice Francisco helped us redesign an existing leadership development program to include their ThinkUP Framework™. Given a transparent and trusted process, our IT Directors learned to collaborate across functions, let go of the belief they had to have all the answers, and stepped into the role of thinking facilitators.